At Crystal Moon Cleaning Services, we strive to provide exceptional cleaning services, and customer satisfaction is our priority. If you are not satisfied with our service, you must notify us within 24 hours of the cleaning appointment. We will assess the issue and, at our discretion, offer a re-clean of the affected areas or another resolution. Refunds are not guaranteed but may be considered under exceptional circumstances. Refund requests must be submitted in writing with a detailed explanation of the issue. If a refund is approved, it may be partial or full, depending on the situation. Refunds will be processed within 7-10 business days using the original payment method.

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Cancellations made at least 24 hours before a scheduled cleaning will receive a full refund or the option to reschedule without penalty. However, cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. No refunds will be issued for same-day cancellations or no-shows where our team arrives and is unable to complete the service due to lack of access. Refunds will not be provided for dissatisfaction based on factors outside our control, such as pre-existing damage, unrealistic expectations, or refusal to allow a re-clean. By booking our services, you acknowledge and agree to the terms of this Refund Policy. If you have any questions or concerns, please contact us.